FAQ

Tailored Company Stores provides all the brand gear that you currently use.

Keep your current favorites or let our experienced team suggest new promotional products and apparel.



Store Information

The average time is 4 weeks and varies based on the number of products you have online.

You can choose to set up a store password or your store can be open access. You decide.

Will I have administrative access to my store?

Due to the coding and build of your company store, you will not have access to the back-side functions. However you can receive regular reports, notices or specific data which can be set up or modified with your account manager at any time.

Due to the coding and build of your company store, you will not have access to the back-side functions. However you can receive regular reports, notices or specific data which can be set up or modified with your account manager at any time.

Your account manager will be available to you at any time to run reports, discuss issues or plan sales.

Yes! You have two options. Ongoing free shipping can be set up on your store for any order that exceeds a minimum purchase. We can also do free shipping groups which allows all employees to purchase during an order window and receive free shipping no matter their order total. All apparel will be produced in one group at the close of the window and sent to a designated recipient at your company for dissemination. Don’t worry! All items arrive bagged and tagged with the purchaser’s name and individual order number to make sorting easy.

Product Information

Your store developer and account manager will keep a copy of your company branding guidelines, logo files and branded colors on file for all design and item selections. You will have final approval on all website design and updates and store items before they are released for general use.

We generally recommend a seasonal update in the spring and again in the fall. You can request reports and sales of current items and either request or send ideas to your account manager about new items you would like to add. You can add single items any time if you will be launching an event, special program or other time specific project and need to promote.

YES! We have several ways to set this up for you. We can create a sale on your store of the items you would like to provide, we can generate discount codes for you to purchase and disseminate or we can create special items on your store that are a one-time only special give-a-way. These items are generally only available for a limited time and we will bill you for the total in advance of completing the order.

Promotional products must be purchased in minimum quantities.

We have two different options for you! You can choose to purchase your promotional items and warehouse and distribute them on-site via a designated employee contact at your company or you can allow us to warehouse and distribute for you. Contact us for more details on these programs.

Fulfillment times vary depending on the item. Unless you have set up a warehouse program with us, your apparel and promotional products are not pre-produced and stored. When an order is placed, we procure the item(s) ordered and send them to production for decoration. This process generally takes about 7-10 business days from order placement until the order ships. Items that have been set up in a warehouse program generally ship no later than two business days after the order is placed.

Search